For more than 2 decades, by simply utilizing top quality customer support & their capacity to be able to generate all-inclusive service provider systems, MTM enables clients to accomplish their goals at the same time accomplishing their visualization of communities without any limitations.
MTM has partnered along with their own clientele to put together nonemergency health care travel intended for being able to access healthcare, offering self-sufficiency, in addition to connecting neighborhood solutions.
From state-wide nonemergency medical transportation (NEMT) brokerage to booking & sending for main transportation agencies, MTM is here to provide a wide array of NEMT Brokerage solutions to take on the most significant challenges within health-related transport & Public Travel Services. Their professional services endeavor to make improvements to member health final results whilst aligning with customer goals and objectives, decreasing program expenditures, and also boosting fulfillment.
Having a broad range of synced, workable travel services, mobility management assures every aspect of passengers’ transportation expectations will be achieved. MTM instruct individuals about the travel resources available to them and help them to opt for the right method of transport that best fits their demands.
Leveraging their own detailed familiarity with the health-related transport services sector, MTM’s mobility management model provides an innovative procedure for coordinated area transportation.
Your well being & basic safety really are a major priority for MTM. In response to the present Coronavirus crisis, they are actually using any guidance supplied by the Centers for Disease Control.
While demand will continue to escalate, mobility management delivers a focused solution to bring together, manage, & coordinate transport services. MTM works together with their clients to provide a group of travel solutions & possibilities such as:
Pursuing opportunities for grant funding
Educating passengers on & assigning them to the most cost-effective, appropriate mode of transportation
Performing education & outreach to explain the transit system to stakeholders
Developing strategies for meeting the needs of passenger populations
Pursuing grant opportunities to maximize the potential for federal Mobility on Demand “Sandbox” programs
Diverse travel options & modes
Helping plan for future system growth
Modular, scalable solutions, up to full turnkey partnerships
As medical transportation services outsource more services to achieve cost savings, a dedicated Quality Assurance (QA) contractor is imperative to accurately track performance metrics, analyze data, and lead the agency & its contractors through continual quality improvement.
Being the eyes and ears of the agency a real development of the agency’s very own staff members an independent Quality Assurance professional brings an extra layer of impartiality to maintain various other suppliers responsible and proactively deal with support and conformity concerns. Utilizing the knowledge that integrates travel & quality assurance, MTM understands the way in which a variety of facets of Quality Assurance have an effect on any travel divisions function, & has a specialized system in position to be able to encourage conformity & procedure enhancement.
The dedicated Quality & Compliance unit looks after the supply of over 20 mil trips every year through the subcontracted group of travel providers, with more than seven point five million messages or calls handled by their own customer service network centers per year. For every one of their even more than One hundred legal contracts, they include built-in quality control procedures set up & maintain themselves responsible for efficiency specifications & Key Performance Indicators(KPIs).
MTM is known as an authentic leader on producing Quality Assurance systems with regard to the nonemergency medical related travel business, & has efficiently integrated such methods within their packages for longer than two decades. In each contract MTM run, MTM completes QA activities which make them distinctively skilled to produce unprejudiced evaluations, assess system general trends, & record crystal-clear conclusions & suggestions.
Having a collection of practices, plans, procedures, & documents developed throughout the last 2 decades & prepared to be personalized to meet transportation organizations’ particular preferences, MTM is definitely very well prepared to simplify implementation & help make instantaneous constructive impacts on travel specialists of virtually any overall size.
More unique to the transit market, MTM couples with transportation specialists throughout Maryland and Washington, D.C. to generate professional QA solutions. In both cases, MTM cooperates together with the travel specialists to be able to put together in-depth models that deliver control for both Administration and Operations within their paratransit departments.